You can check the current status of any purchase - subscription plan, Homepage placement, or Spotlight credits - from the relevant page in your account. Each page includes an Invoices table that shows the payment status and subscription status for every order.
For a quick overview of your current plan and active add-ons, go to Subscriptions & billing in the left sidebar.
Subscription plan status
Step 1. In the left sidebar, select Subscriptions & billing, then go to Subscriptions.
Step 2. Scroll to the bottom of the page to find the Invoices table.
Homepage placement status
Step 1. In the left sidebar, go to Marketing tools > Homepage.
Step 2. Scroll to the bottom of the page to find the Invoices table.
Spotlight credits status
Step 1. In the left sidebar, go to Marketing tools > Spotlight.
Step 2. Scroll to the bottom of the page to find the Invoices table.
Step 3. The Usage history tab next to Invoices shows a log of each time a credit was activated.
What the status values mean
Payment status reflects whether your payment has been processed:
Approved - your payment was received and confirmed.
Pending approval - your payment has been received and is being reviewed (common for manual payments shortly after submission).
Upload receipt - you used manual payment (bank transfer or Beem) and your receipt has not yet been attached. Select the Upload receipt button on that row to attach proof of payment. Allow at least 1 business day after uploading for the payment to be reviewed and approved.
Expired - the window to make payment on the subscription has expired.
Cancelled - the order was cancelled due to invalid payment or non-payment.
Subscription status reflects whether the subscription period is active:
Completed - the subscription ran for its full period and ended normally.
A blank subscription status on an Approved row indicates the subscription is awaiting activation.