The direct messages feature lets clients send you messages through Ivy+. You can also initiate conversations with your followers from the Direct messages page.
Step 1. In the left sidebar under Client engagement, click Direct messages.
Step 2. Click a conversation in the inbox to open the message thread. Type your reply in the Type a message... field at the bottom and click Send.
Disabling direct messages
To stop clients from messaging you, turn off the Accept direct messages toggle.
Step 1. Open Settings (via the left sidebar or navigate to /settings).
Step 2. Click Messaging in the settings menu.
Step 3. Toggle off Accept direct messages.
Messaging a follower
Step 1. In the left sidebar, click Followers.
Step 2. Find the follower you want to message.
Step 3. Click the three-dot menu button on the right side of their row.
Step 4. Select Send message.
This opens the conversation in your Direct messages inbox.
Managing your inbox
The inbox header has two icon buttons to the right of "Inbox":
Bell icon - opens the app notification setup prompt (add Ivy+ to your home screen to receive push notifications).
Box icon - toggles the Archived view, showing conversations you have archived.
Archiving a thread
Step 1. Open the conversation you want to archive.
Step 2. Click the archive icon in the top-right corner of the conversation panel.
Step 3. The thread moves to your Archived view and you will no longer receive notifications for it.
To unarchive: switch to the Archived view using the box icon in the inbox header, open the thread, and click the same archive icon to restore it to your inbox.
Email notifications
Email notifications for new messages are controlled in Settings > Notifications. Toggle New messages on or off.
Push notifications
To receive push notifications for new messages:
Step 1. Click the bell icon in the inbox header.
Step 2. Follow the prompt to add Ivy+ to your home screen.
Step 3. Once added, enable notifications via the same bell icon.