Quick answer: If you saved your bio but your public profile still shows the old text, wait up to an hour - updates take time to reflect on the site. If your bio will not save at all, follow the troubleshooting steps below.
Your bio is the free-text About me section on your public profile. Clients read it to get a feel for who you are in your own words. You can edit it any time from Profile > General.
How to edit your bio
Step 1. In the left-hand menu, open Profile, then select General.
Step 2. Scroll to the About me card and click Edit about me.
Step 3. The bio editor opens. Type or paste your bio. Use the toolbar to apply bold, italic, bullet points, and other formatting. Emojis are supported.
Step 4. Click Save and close.
After saving, a notification appears at the top of the screen:
Profile updated! It may take up to an hour for changes to reflect on the website.
This notification means your bio was saved successfully. The delay is normal - changes can take up to 60 minutes to appear on your public profile.
If your bio is not saving
If clicking Save and close shows an error or the dialog stays open without saving:
Refresh the page and try again. Open Profile > General, click Edit about me, and try saving once more.
Try typing your bio directly instead of pasting. If you copied text from another app or document, paste it into a plain text editor (such as Notepad on Windows or Notes on Mac) first, copy from there, then paste into the bio editor. This removes hidden formatting that can occasionally block saving.
Check your internet connection. A lost connection will prevent the save from completing. Reconnect and try again.
Still stuck? Message us any time using the support chat in the bottom-right corner of your dashboard.